Referral program FAQs
Frequently asked questions
Q: How do I join the referral program? A: Visit referrals.countfire.com and complete the registration form. You'll need a valid email address and PayPal account. Approval typically takes 24 hours.
Q: Is there a cost to join? A: No, participation is completely free. There are no hidden fees or charges.
Q: Do I need to be a Countfire customer to participate? A: No, the program is open to anyone who meets our eligibility requirements.
Q: When exactly do I get paid? A: Payments are processed within 14 days after your referral activates their paid subscription. This qualification period ensures customer satisfaction and helps prevent fraudulent activity.
Q: What payment methods are available? A: Currently, all payments are made via PayPal. You must have a verified PayPal account to receive payments. We're exploring additional payment methods for the future.
Q: Are referral payments taxable? A: Yes, referral payments may be considered taxable income. You are responsible for reporting this income according to your local tax laws. We recommend consulting with a tax professional.
Q: Do free trial signups count? A: No, payment is only triggered when a referral converts from a free trial to a verified paid subscription.
Q: Can I refer someone who was previously a Countfire customer? A: Yes, if they haven't had an active account for at least 12 months, they're considered a new customer.
Q: Is there a limit to how many people I can refer? A: No limit! You can earn £250 for every qualifying referral. Some participants earn thousands of pounds annually.
Q: Can referral benefits be combined with other offers? A: No, the referral benefit cannot be combined with other promotional offers or discounts.
Q: What benefits do my referrals receive? A: Your referrals get the £100 setup fee completely waived (normally required).
Q: How do I track my referrals? A: Your personal dashboard at referrals.countfire.com shows:
- Number of trial signups
- Paid conversions
- Pending and completed payments
- Detailed referral history
Q: What if my referral doesn't use my link? A: Referrals must use your unique link for tracking. If someone signs up without using your link, we cannot retroactively apply the referral credit.
Contact information
Program support: referrals@countfire.com
General inquiries: support@countfire.com
Last updated: June 2025 Version: 2.0
By participating in the Countfire referral program, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.